Installation and Uninstall Issues
From the Windows desktop search bar field type: control panel. In the match list click on Control Panel. From the list of Control Panel applets, c...
Tue, 13 Aug, 2019 at 4:16 PM
Some customers might see the dialog window below when attempting to install their iolo product, prompting to uninstall SCU (iolo's System Chec...
Tue, 13 Aug, 2019 at 11:09 AM
Windows 10 Fall Creators Update introduced a new security feature named Controlled Folder Access as part of Windows Defender, which helps to protect valuabl...
Wed, 10 Jul, 2019 at 11:37 AM
There may be remnants of a previous iolo product installation not accounted for by the new product's uninstall/install mechanism. A tool is needed to ...
Sat, 16 Feb, 2019 at 9:02 AM
For diagnostic purposes it may be necessary for you to take a screenshot of your iolo software, error dialogs or other Windows applications and email it to ...
Fri, 25 Jan, 2019 at 12:13 PM
In some cases, in order to better assist you in diagnosing your specific issue, more information about your system is required. Please follow the steps outl...
Mon, 15 Apr, 2019 at 3:56 PM
In order to better assist in diagnosing specific product issues, it may be necessary for customer care to request log reports which contain information abou...
Wed, 10 Jul, 2019 at 11:13 AM