Installation and Uninstall Issues

How Do I Uninstall My iolo Product?
From the Windows desktop search bar field type: control panel. In the match list click on Control Panel. From the list of Control Panel applets, c...
Mon, 28 Jun, 2021 at 10:59 AM
How Do I Uninstall SCU (System Checkup)
Some customers might see a dialog window when attempting to install their iolo product, prompting to uninstall SCU (iolo's System Checkup applicatio...
Fri, 12 Mar, 2021 at 10:01 PM
My iolo Product Has a Problem Installing or Will Not Start Once Installed
Windows 10 Fall Creators Update introduced a new security feature named Controlled Folder Access as part of Windows Defender, which helps to protect valuabl...
Mon, 15 Mar, 2021 at 6:24 PM
Product will not update properly or launch after installation
  We have found two issues that occur within Microsoft Windows that affect our family of System Mechanic products from properly starting.  Primary, is ...
Mon, 15 Mar, 2021 at 6:23 PM
How to create a Windows system snapshot for troubleshooting purposes
In some cases, in order to better assist you in diagnosing your specific issue, more information about your system is required. Please follow the steps outl...
Mon, 15 Mar, 2021 at 6:21 PM
How do I send an Error Log report to iolo Technical Support?
In order to better assist in diagnosing specific product issues, it may be necessary for customer care to request log reports which contain information abou...
Tue, 7 Apr, 2020 at 7:02 PM
Disable System Mechanic Background Processes
  Background processes are necessary for System Mechanic to properly optimize and protect your PC, as well as for keeping your product up to date.   To p...
Mon, 28 Jun, 2021 at 10:44 AM