Installation Issues

My iolo Product Has a Problem Installing or Will Not Start Once Installed
Windows 10 Fall Creators Update introduced a new security feature named Controlled Folder Access as part of Windows Defender, which helps to protect valuabl...
Sat, 16 Feb, 2019 at 9:02 AM
Product will not update properly or launch after installation
There may be remnants of a previous iolo product installation not accounted for by the new product's uninstall/install mechanism. A tool is needed to ...
Sat, 16 Feb, 2019 at 9:02 AM
iolo technologies Customer Care has requested that I send them a screenshot for additional troubleshooting purposes. How do I accomplish this?
For diagnostic purposes it may be necessary for you to take a screenshot of your iolo software, error dialogs or other Windows applications and email it to ...
Fri, 25 Jan, 2019 at 12:13 PM
How do I send an Error Log report to iolo Technical Support?
In order to better assist in diagnosing specific product issues, it may be necessary for customer care to request log reports which contain information abou...
Mon, 8 Apr, 2019 at 11:43 AM
How to create a Windows system snapshot for troubleshooting purposes
In some cases, in order to better assist you in diagnosing your specific issue, more information about your system is required. Please follow the steps outl...
Mon, 15 Apr, 2019 at 3:56 PM
When installing System Mechanic I am prompted to uninstall SCU
Some customers might see the dialog window below when attempting to install System Mechanic, prompting to uninstall SCU (iolo's System Checkup ap...
Tue, 28 May, 2019 at 11:07 AM