There may be remnants of a previous iolo product installation not accounted for by the new product's uninstall/install mechanism.
A tool is needed to completely uninstall the previous iolo product:
- Uninstall any iolo product on your system first. [Required or this process may fail]
- Download the Uninstall Repair tool from http://download.iolo.net/Support/UninstallRepair.zip
- Extract the application to your desktop. The filename will be UninstallRepair.exe
- Run UninstallRepair.exe.
- Once the program has completed, install your iolo product
You should now be able to run your iolo product. Note: this is a temporary fix as this mechanism will be introduced in upcoming versions of all iolo products.