iolo technologies Customer Care Portal

Product FAQ's 6

• Malware Killer Frequently Asked Questions
• Phoenix 360 Frequently Asked Questions
• Privacy Guardian Frequently Asked Questions
• ByePass Frequently Asked Questions
• What Are The Differences Between Free and Full Version Products?

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Getting Started 5

• Download your software from iolo technologies
• How to Update Your iolo Product to the Latest Version
• Fraudulent Companies Posing as iolo technologies
• Cleaning up hazardous and space-wasting junk files
• Optimizing Windows startup with System Mechanic

iolo My Account 1

• iolo My Account common questions

Purchase Questions 7

• What is iolo technologies' Whole Home License?
• iolo technologies sales / refund policy
• Do I need to enter my Activation Key again after purchasing additional time for my product?
• Contact iolo technologies
• I purchased from a Yahoo offer page and have questions about my subscription

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System Mechanic 8

• System Mechanic Minimum System Requirements
• How Do I Install System Mechanic
• What is System Mechanic Free?
• How to enter your System Mechanic activation key
• Installing System Mechanic Classic for Windows XP & Vista

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System Mechanic Professional 3

• System Mechanic Professional Minimum System Requirements
• How Do I Install System Mechanic Professional?
• Installing additional System Mechanic Professional components after the initial installation

Phoenix 360 3

• How do I download and install Phoenix 360?
• How Do I Uninstall Phoenix 360?
• Phoenix 360 Activation for Lifetime System Mechanic Customers

Malware Killer 3

• How Do I Install Malware Killer?
• How Do I Activate Malware Killer Within Phoenix 360 or Standalone Installations?
• Disabling promotional messages in Malware Killer

Privacy Guardian 5

• How do I allow Privacy Guardian to retain my stored passwords on websites I trust?
• How Do I Install Privacy Guardian?
• How do I Upgrade Privacy Guardian from the Free to the Full Version?
• Disabling Privacy Guardian Notifications
• Is Privacy Guardian Included in System Mechanic?

ByePass 9

• Installing and Getting Started with ByePass Android
• Install ByePass in Microsoft Edge
• ByePass Will Not Let Me Add More Than 5 Accounts
• Adding Secure Credit Cards and Notes to ByePass
• How Do I Back Up My Passwords from ByePass onto My PC?

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Installation Issues 6

• My iolo Product Has a Problem Installing or Will Not Start Once Installed
• Product will not update properly or launch after installation
• iolo technologies Customer Care has requested that I send them a screenshot for additional troubleshooting purposes. How do I accomplish this?
• How do I send an Error Log report to iolo Technical Support?
• How to create a Windows system snapshot for troubleshooting purposes

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Product Activation 2

• How do I activate my product with an Activation Key?
• I receive an Error 2: Activation Key Not Recognized when trying to activate

Other 3

• How can I change my Customer Satisfaction Survey response?
• How to disable automatically checking for updates in System Mechanic
• How To Check Your .NET Version in Windows

System Shield 2

• How To Uninstall System Shield?
• Why has System Shield blocked a virus that I cannot find in the Threat Database?

iolo Premium Support 1

• What is iolo Premium Support and How Can It Benefit Me?