What methods of payment are accepted by iolo?
Payment methods currently accepted by iolo technologies include PayPal, Visa, MasterCard, Discover, American Express, and JCB (Japan Credit Bureau).
My order completed but I didn't receive licensing information
If your payment was processed successfully but you have not received your payment and/or purchase confirmation emails containing your product activation information, please check your Junk or SPAM e-mail folder. If you are unable to locate it, or still have not received it, please contact customer care by using the Live Chat Support widget below or by visiting the Customer Care Portal for assistance.
How can I make a change to an order I placed?
Please contact Customer Care with the specific information about your order, and we will be happy to assist you. Common areas of assistance may include: Unintentional duplicate orders, accidental purchase of the wrong product, or forgetting to use a discount coupon during purchase.
How can I request a refund for my order?
Please contact Customer Care to request a refund. Please review the iolo sales / refund policy, iolo product return policy and note that all use of iolo’s products are subject to your acceptance of the End User License Agreement (EULA).