What methods of payment are accepted by iolo technologies?

Payment methods currently accepted by iolo technologies include PayPal, Visa, MasterCard, Discover, American Express, and JCB (Japan Credit Bureau).



My order completed but I didn't receive licensing information

If your payment was processed successfully but you have not received your payment and/or purchase confirmation emails containing your product activation information, please check your Junk or SPAM e-mail folder. If you are unable to locate it, or still have not received it, please contact customer care by visiting the iolo technologies Customer Care Portal for assistance.



How can I make a change to an order I placed on iolo technologies web site?

Please contact iolo technologies Customer Care with the specific information about your needs, and we will be happy to assist you. Common areas of assistance may include: Unintentional duplicate orders, accidental purchase of the wrong product, or forgetting to use a discount coupon during purchase.



Who offers customer support related to payments and orders?

2Checkout Payment Support Specialists are available 24/7 for any payment-related issues such as unrecognized charges on your credit card or PayPal account, help placing an order online, subscription renewals, invoice management and product redelivery. 2checkout can be reached by:


If you need product-related information or support, please contact customer care by visiting the iolo technologies Customer Care Portal for assistance.



How can I request a refund for my order?

To request a refund, please send an email to support@2checkout.com with your 2Checkout order number and the reason you’d like to cancel the order. We’ll review your request and get back to you with an answer as soon as possible.


Please review the iolo technologies' sales / refund policy, iolo technologies' product return policy and note that all use of iolo’s products are subject to your acceptance of the End User License Agreement (EULA).