RealDefense is committed to resolving security vulnerabilities in our product quickly and carefully. We take all necessary steps to minimize customer risk, provide timely information, and deliver vulnerability fixes and remediation to vulnerabilities identified in our software.
Process
RealDefense's PSIRT team receives, investigates, and publicly reports security vulnerabilities information that is related to RealDefense Products.
Disclosure Policy
Public disclosures by PSIRT are done in a responsible manner, to not put our customers and partners at risk of exploitation. To this extent, RealDefense will not announce a vulnerability publicly without an actionable workaround, KB article, hotfix or a version update.
Report Submission
To report a finding, please send a detailed email to psirt@iolo.com. The email should contain-
- Product name and version
- Date the vulnerability was observed
- Description of the vulnerability
- Instructions to duplicate the vulnerability (this can be written steps, a video or a set of screen captures)
- Your name and company (if applicable)
- Your preferred contact information (email, phone, etc.)
Finders Credit
We work closely with researchers who communicate vulnerabilities to us, and we give credit to finders who follow responsible disclosure and does not disclose the vulnerability publicly before RealDefense follows our responsible disclosure.
Need assistance?
Should you have any product questions or concerns, please visit our Customer Care Portal where you can find knowledgebase articles or chat with a Customer Care Representative using our Live Chat feature.