For diagnostic purposes it may be necessary for you to take a screenshot of your iolo software, error dialogs or other Windows applications and email it to the iolo support department. This tutorial will walk you through that process.



Windows 10

  1. To take a screenshot of the application or error, press and hold the Alt key, then simultaneously press the Print Screen key. This will capture the active window only, and in most cases is the preferred method. If you are instructed to take a screenshot of the entire screen, press only the Print Screen key.
  2. Open Microsoft Paint by clicking Start>All Apps>Windows Accessories>Paint.
  3. When Paint has opened, select Edit and then Paste from the File menu. This will paste the screenshot into Paint.
  4. To save the screenshot click File>Save As.
  5. In the Save in field select either Desktop or My Documents, so the file may be easily located later.
  6. In the File name field enter a name for this screenshot.
  7. In the Save as type field select Bitmap. When you are finished, click Save.
  8. Attach the file to your support email reply.


Windows 8

  1. To take a screenshot of the application or error, press and hold the Alt key, then simultaneously press the Print Screen key. This will capture the active window only, and in most cases is the preferred method. If you are instructed to take a screenshot of the entire screen, press and hold the Windows logo key Windows logo key then simultaneously press the Print Screen key.
  2. Press and hold the Windows logo key Windows logo key, then simultaneously press the E to open Windows explorer.
  3. From the left navigation pane locate and open the Screenshots folder within My Pictures.
  4. Locate your screenshot and attach the file to your support email reply.

Note: Your Print Screen key may be abbreviated (e.g. Prnt Scrn, Prt Scn, Prt Scr etc.)


Windows 7, Vista, XP

  1. To take a screenshot of the application or error, press and hold the Alt key, then simultaneously press the Print Screen key. This will capture the active window only, and in most cases is the preferred method. If you are instructed to take a screenshot of the entire screen, press only the Print Screen key.
  2. Open Microsoft Paint by clicking Start>All Programs>Accessories>Paint.
  3. When Paint has opened, select Edit and then Paste from the File menu. This will paste the screenshot into Paint.
  4. To save the screenshot click File>Save As.
  5. In the Save in field select either Desktop or My Documents, so the file may be easily located later.
  6. In the File name field enter a name for this screenshot.
  7. In the Save as type field select Bitmap. When you are finished, click Save.
  8. Attach the file to your support email reply.


Note: Your Print Screen key may be abbreviated (e.g. Prnt Scrn, Prt Scn, Prt Scr etc.)