Start a new topic
Answered

Cannot log into ByePass

I had a copy of ByePass on another computer some years ago.  Had a random password that  I no longer have access to.  Now when I have installed ByePass on this computer I cannot log in without the long gone earlier password.  How do I reset the newer version?


Best Answer

The only way to go about this is to completely reset the account, which we have done. You can now recreate your master account and create a new master password. Please review the following KBA with regard to what occurs when you forget your master password:


I forgot my Master Password, what do I do?

https://support.iolo.com/a/solutions/articles/44000828228 


Will also convert this to a ticket and respond to you. 

1 Comment

Answer

The only way to go about this is to completely reset the account, which we have done. You can now recreate your master account and create a new master password. Please review the following KBA with regard to what occurs when you forget your master password:


I forgot my Master Password, what do I do?

https://support.iolo.com/a/solutions/articles/44000828228 


Will also convert this to a ticket and respond to you.