I am having trouble entering my User ID and Serial Number into an iolo product I purchased.
There are a few possible causes for licensing failure:
The computer is not connected to the Internet. An Internet connection must be established for the licensing verification process to complete during installation.
The licensing information is being entered into the incorrect product. Either a different product or different product version is installed causing the license to not be accepted. As an example, using a System Mechanic license to license System Mechanic Professional or a DriveScrubber license to license Search and Recover.
User ID and Serial Number characters are being misidentified. Some letters and numbers to look alike. For example the letter O and the number 0 can sometimes be difficult to distinguish from one another. Any characters mistaken in this manner will cause the information to become invalid and an error message will be displayed.
iolo technologies License Translator
To resolve this confusion iolo has implemented a licensing translator to clearly communicate this information. The licensing translator displays a spelled out, phonetic listing of the characters in your User ID and Serial Number; for example, "O as in Oscar" will be distinguished from "Zero".
Click here to go directly to iolo technologies? Translate License page
In addition to the link above there are two methods of accessing the translator:
From your order confirmation email:
From the iolo technologies Web site:
If you have purchased your iolo product at a retail store and/or only have a hard copy of your licensing information follow the directions below to ensure proper entry of your User ID and Serial Number.
To enter your licensing information:
Six common mistakes when entering license information:
(Not the complete User ID)
Incorrect: firstname.lastname@example.org - 3
(Case does not match; the User ID field is case-sensitive)
Note: Some characters (such as the number 0 and the letter O) can look very similar. Try double-checking the following: the letters O, l (lower-case L), I (capital i); and the numbers 0 (zero) and 1 (one).
Internet Browser Cache
If licensing information is originally entered with a typo, subsequent entries may be intercepted by the browser cache causing licensing failure. Clearing browser cache before entering you licensing information again will resolve this issue.
To clear your browser cache follow these steps: