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Please be aware that iolo Customer Care Agents, or agents from iolo’s payment processor, 2checkout (formerly Avangate), do not initiate outbound phone calls or emails based on alerts or errors from the product. Additionally, we do not initiate contacts offering refunds for discontinued software products. If someone claiming to be from “iolo”, “System Mechanic”, "Avangate" or “2checkout” contacts you regarding alerts or messages from the product, or claiming that iolo is no longer providing support or services in your area, do not provide any information and contact iolo to verify. Learn More
Please be advised that iolo technologies will be moving to a new customer care support system in the coming weeks so there may be a brief period that your case is unavailable, although agents will be able to see them on our side. We will continue to respond to customer cases as customer information is imported into the new system. We please ask for your patience during this brief transition time.