Malware Killer Frequently Asked Questions
How do I activate Malware Killer™ within Phoenix 360™?
If you have purchased Phoenix 360, Malware Killer is now available for installation from within the Phoenix 360 Active Panel (aka “Phoenix 360 launcher”).
To install and activate Malware Killer:
What does Malware Killer do?
- Close and restart the Phoenix 360 Active Panel.
- The grey Malware Killer icon should no longer say “Coming soon,” but “Install.”
- Click on the Malware Killer icon and follow the steps within the installation wizard to complete installation.
Once a computer is already infected with malware, Malware Killer is the nuclear option you call upon to find and eradicate it.
How do I perform a malware scan?
To scan specific files or folders, simply drag directly into Malware Killer files or entire folders that you wish to scan for malware.
To scan your entire hard drive(s), do not drag folders and just click the green Scan
How Do I Select a Different HDD for a Malware Scan?
To scan a different drive, simply navigate to the desired drive in Windows File Explorer, right click the drive, and select Scan with Malware Killer
How do I schedule a regular malware scan of my system?
In the red menu bar, from the Settings (gear icon) > Scan
menu, you can schedule a regular malware scan at a frequency you set. Here you may also tell Malware Killer to always create a system restore point before removing any discovered infections. Simply check the box next to Create Restore Point.
How do I exclude files and folders I know to be safe from scans?
You can exclude specific files or folders that you do not want scanned by clicking in the red menu bar, Settings (gear icon) > Exclusions
. In the upper left corner of the window, click the Exclusions
dropdown menu, and navigate to the files or folders you wish to exclude. Here you may also delete all of your prior exclusions with one click.
What if after scanning a malicious file is found?
Malware Killer will finish scanning and display a “Harmful objects detected!” message.
Your options for what to do with the harmful file(s) are found in the dropdown menu to the right of the file(s).
You can choose to:
- Send the file(s) to the Quarantine
- Delete the file(s)
- Exclude the file(s) from future scans
- Report the file(s) as safe
When you have decided what to do with the harmful file(s), click Next
to complete the process.
Where do I see and manage my quarantined files?
In the red menu bar, click the Quarantine
button (hazard icon) to view potentially dangerous files Malware Killer has detected and quarantined. Here you may chose which files to Restore
(remove from quarantine) and which to Delete
(remove from the system).
How do I view my malware scan history?
Click the bar graph icon to view Reports
of past scans and their results.
What makes Malware Killer unique among malware removal software?
Malware Killer is unique among malware remediation software because it uses proprietary Scan Cloud™-based scanning and analysis, enabled by its own carefully developed heuristics algorithm to dramatically reduce detection time for brand new outbreaks. This method allows Malware Killer to continually add to a vast “reputation database,” and even detect previously unknown threats.
Generic malware removal tools are not adept at this. While they may employ some form of suspicious file behavior monitoring, many are clumsy and overly aggressive, removing by accident non-malicious files important to the user.
How does Malware Killer work?
Whenever Malware Killer finds suspicious samples, they are sent to the Scan Cloud Sandbox where they are safely analyzed, after which the malware detection engine is immediately made all the more powerful. Malware Killer then shares this increased detectability with all of its users, even on machines where the Scan Cloud functionality is turned off.
What is the Scan Cloud Sandbox?
The Scan Cloud Sandbox is the sequestered safe space where Malware Killer analyzes suspicious files. The results of Scan Cloud Sandbox analysis are then used to add to Malware Killer’s ever-growing reputation database. Malware Killer dispenses the updated information to all users, thereby continuously making the detection engine smarter and better able to detect very recent or even previously unknown threats.
Is Malware Killer the same as real-time AV protection?
No, Malware Killer is the perfect complement to real-time protection, as it finds and eradicates malware when all else fails. It is important to have real-time, VB100-certified anti-malware protection such as iolo System Shield®, found in both System Mechanic Pro® and Phoenix 360. Malware Killer is included in Phoenix 360 as well.
To sum up, your AV protection is like the pest traps that keep invaders out. Malware Killer is the home visit from the Exterminator.
What is the difference between the free and full (paid) versions of Malware Killer?
Malware Killer Free offers a deep inspection engine to detect viruses, spyware and many other types of malware that may have infected your PC.
Malware Killer then takes the results of this advanced on-demand detection and eradicates the malware from your computer.
Where can I read more information on the products in Phoenix 360?
A list of knowledgebase articles on activating, installing and using the various components of Phoenix 360 can be found here.
If you have questions or concerns, please contact Customer Care at iolo.com/customercare.