Customer Care Center

Welcome to the iolo technologies Customer Care Support Center.


Alert: RPCSS.DLL being quarantined by System Shield/System Mechanic Professional

A recent virus definition update for System Shield included a file which has been commonly targeted by security threats in recent months. This file, RPCSS.DLL, is normally a critical component to the Windows operating system. If you are experiencing issues similar to those described above, rpcss.dll may have been inappropriately quarantined by System Shield. For more information and a potential workaround, please visit: 
RPCSS.DLL being quarantined incorrectly

Alert: Fraudulent Entities Posing as iolo

Please be aware that iolo Customer Care Agents do not initiate outbound phone calls based on alerts or errors from the product. If someone claiming to be from "iolo" or "System Mechanic" contacts you regarding alerts or messages from the product do not provide any information and contact iolo to verify. Learn More

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