Knowledge Base

The Knowledge Base has hundreds of support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing the folders on the left side of this page.
  1. General Inquiry
  2. Contact iolo technologies, LLC
  3. Download System Mechanic Premium
  4. Fraudulent Companies Posing as iolo or System Mechanic
  5. How do I become a beta tester for iolo technologies?
  6. How do I become an affiliate of iolo technologies?
  7. More...
  1. Customer Service
  2. A downloaded iolo installation file reports “not a valid Win32 application”
  3. Do iolo technologies’ products come with a printed manual?
  4. Download your software from iolo technologies
  5. Downloading and licensing information for previously purchased iolo technologies' products
  6. Finding which version of Windows you are running
  7. More...
  1. Order\Sales Questions
  2. Can I still use my iolo product after my service has expired?
  3. Does my Loyal Customer Discount apply to service renewals?
  4. How do I become a reseller for iolo technologies?
  5. How long will it take to receive my refund after it has been approved?
  6. I did not purchase my product from iolo' website. How can I register my software with iolo technologies?
  7. More...
  1. iolo My Account
  2. Am I automatically signed up for iolo's "My Account" system when I purchase from iolo.com?
  3. How do I change my credit card information?
  4. How do I change my email communication preferences?
  5. How do I change my iolo My Account Email and Password?
  6. How do I change my product service settings?
  7. More...
  1. Technical Support
  2. Are iolo products compatible with virtual Windows environments running on a Mac?
  3. Can I install iolo products in a virtual Windows environment?
  4. Can I uninstall my iolo product without administrator access?
  5. Dell PC TuneUp: Common product activation issues
  6. Discontinued support of Windows 98/ME and 2000 operating systems
  7. More...
  1. System Mechanic
  2. About CRUDD Remover and user community results
  3. After installing both System Mechanic and System Shield on my PC I am having trouble launching one or both of them.
  4. After installing McAfee Antivirus Plus 2010 from the PC Treasures DVD, System Mechanic will not install.
  5. After updating, System Mechanic's setup/uninstall wizard will no longer run on a Windows 7, 64-bit system.
  6. Can I automatically schedule tools to run in System Mechanic?
  7. More...
  1. System Mechanic Professional
  2. About CRUDD Remover and user community results
  3. After installing System Mechanic Professional, System Shield is not detected as an antivirus solution by Windows 7 Action Center.
  4. Excluding files and folders from Real-Time scans in System Shield
  5. How can I exclude items from being removed by tools in System Mechanic?
  6. How do I access Secure Online Backup available in System Mechanic Pro and System Mechanic Premium?
  7. More...
  1. System Mechanic PC TotalCare
  2. About CRUDD Remover and user community results
  3. Can I install the System Mechanic Professional antivirus component at a later time if I already have antivirus protection?
  4. Installing System Shield after System Mechanic Professional or System Mechanic PC TotalCare is already on the system.
  1. System Mechanic Premium
  2. About CRUDD Remover and user community results
  3. How do I access Secure Online Backup available in System Mechanic Pro and System Mechanic Premium?
  4. How do I switch over my iolo Online Backup service to Microsoft OneDrive or Google Drive?
  1. Search and Recover
  2. A third-party data recovery application finds more recoverable files than Search and Recover. Why is this happening?
  3. About Search and Recover Drive Images and Virtual Drives
  4. Can I create a disk image with Search and Recover and run it from rewritable CD or DVD media?
  5. Can Search and Recover find a file that was in the Windows Recycle Bin when it was emptied?
  6. Can Search and Recover load or mount images created by other disk imaging software?
  7. More...
  1. DriveScrubber
  2. Can DriveScrubber wipe ZIP drives?
  3. Can I use DriveScrubber if I do not have a floppy drive?
  4. Can I use DriveScrubber to wipe a network drive?
  5. Can I use DriveScrubber to wipe a single partition on my multiple partitioned hard drive?
  6. Can I use DriveScrubber without a floppy drive?
  7. More...
  1. System Shield
  2. Removing viruses and malware with System Shield AntiVirus and AntiSpyware
  3. Accessing and editing On-demand scan settings in System Shield AntiVirus and AntiSpyware
  4. Can I use System Shield on a PC with System Mechanic or System Mechanic Professional installed?
  5. Editing email protection settings in System Shield AntiVirus and AntiSpyware
  6. Excluding files and folders from On-Demand scans in System Shield
  7. More...
  1. System CheckUp
  2. What happens if my System Checkup service expires?
  3. After updating, System Checkup is detecting many more registry errors than before. Is this normal?
  4. Altering your account information within System Checkup
  5. Can I use "My Account" information to sign into System Checkup?
  6. How do I add more time to my System Checkup service?
  7. More...
  1. Auto Memory Manager
  2. Can Auto Memory Manager damage my phone if I use the wrong settings?
  3. Can I set the Auto Memory Manager thresholds higher if my device has more RAM?
  4. How do I find out what apps Auto Memory Manager is killing?
  5. How do I know which setting to use within Auto Memory Manager, Aggressive, Mild, or Default?
  6. How do I use a custom setting within Auto Memory Manager?
  7. More...
  1. Winspresso
  2. What is Winspresso®?
  1. Legacy Applications
  2. PC Tuneup AVG Anti-Virus has falsely detected Dell PC TuneUp as a Trojan and disabled it.
  3. Macro Magic Discontinued support and development for Macro Magic
  4. iolo AntiVirus End of Life notice for iolo AntiVirus
  5. iolo Personal Firewall End of Life Notice for iolo Personal Firewall
  6. System Mechanic 6 Mobile Toolkit How can I download an evaluation copy of System Mechanic Mobile ToolKit?
  7. More...
  1. Tips
  2. Automatically defragment your drive when you aren't using it
  3. Ditch unneeded programs and reclaim lost storage
  4. Expand Your PC’s Memory
  5. Keep your drivers updated automatically
  6. Organize your programs for faster access