Knowledge Base

The Knowledge Base has hundreds of support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing the folders on the left side of this page.
  1. General Inquiry
  2. Contact iolo technologies, LLC
  3. Fraudulent Companies Posing as iolo or System Mechanic
  4. More...
  1. Customer Service
  2. A downloaded iolo installation file reports “not a valid Win32 application”
  3. Do iolo technologies’ products come with a printed manual?
  4. More...
  1. Order\Sales Questions
  2. Can I still use my iolo product after my service has expired?
  3. Does my Loyal Customer Discount apply to service renewals?
  4. More...
  1. iolo My Account
  2. Am I automatically signed up for iolo's "My Account" system when I purchase from iolo.com?
  3. How do I change my credit card information?
  4. More...
  1. Technical Support
  2. Are iolo products compatible with virtual Windows environments running on a Mac?
  3. Can I install iolo products in a virtual Windows environment?
  4. More...
  1. System Mechanic
  2. About CRUDD Remover and user community results
  3. After installing both System Mechanic and System Shield on my PC I am having trouble launching one or both of them.
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  1. System Mechanic Professional
  2. About CRUDD Remover and user community results
  3. After a recent virus definition update and scan my computer exhibits one or more of the following behaviors: -black screen where only the cursor is visible. -one or more unresponsive desktop shortcuts. -missing Windows taskbar.
  4. More...
  1. System Mechanic PC TotalCare
  2. About CRUDD Remover and user community results
  3. Can I install the System Mechanic Professional antivirus component at a later time if I already have antivirus protection?
  4. More...
  1. System Mechanic Premium
  2. About CRUDD Remover and user community results
  3. Download System Mechanic Premium
  4. More...
  1. Search and Recover
  2. A third-party data recovery application finds more recoverable files than Search and Recover. Why is this happening?
  3. About Search and Recover Drive Images and Virtual Drives
  4. More...
  1. DriveScrubber
  2. Can DriveScrubber wipe ZIP drives?
  3. Can I use DriveScrubber if I do not have a floppy drive?
  4. More...
  1. System Shield
  2. Removing viruses and malware with System Shield AntiVirus and AntiSpyware
  3. Accessing and editing On-demand scan settings in System Shield AntiVirus and AntiSpyware
  4. More...
  1. System CheckUp
  2. What happens if my System Checkup service expires?
  3. After updating, System Checkup is detecting many more registry errors than before. Is this normal?
  4. More...
  1. Auto Memory Manager
  2. Can Auto Memory Manager damage my phone if I use the wrong settings?
  3. Can I set the Auto Memory Manager thresholds higher if my device has more RAM?
  4. More...
  1. Winspresso
  2. What is Winspresso®?
  1. Tips
  2. Automatically defragment your drive when you aren't using it
  3. Ditch unneeded programs and reclaim lost storage
  4. More...