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Knowledge Base

The Knowledge Base has hundreds of support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing the folders on the left side of this page.
  1. General Inquiry
  2. Contact iolo technologies, LLC
  3. Download System Mechanic Premium
  4. The iolo download manager is downloading a newer version of the product I own
  5. What is iolo technologies’ product return policy?
  6. iolo technologies' beta software information
  7. More...
  1. Customer Service
  2. Download your software from iolo technologies
  3. Downloading and licensing information for previously purchased iolo technologies' products
  4. Is it safe to install more than one antivirus, firewall, or antispyware application?
  5. I lost my User ID, Serial Number, or Activation Key. How do I get this information re-issued?
  6. How to use the iolo Download Manager to download an iolo technologies product
  7. More...
  1. Order\Sales Questions
  2. iolo technologies' Whole Home License™
  3. Why am I being charged for automatic service renewal of an iolo product?
  4. Can I still use my iolo product after my service has expired?
  5. Why didn't I receive a confirmation email after purchasing or extending service?
  6. How long will it take to receive my refund after it has been approved?
  7. More...
  1. iolo My Account
  2. Am I automatically signed up for iolo's "My Account" system when I purchase from iolo.com?
  3. How do I retrieve my Account Name and Password?
  4. How do I find my product service details, including expiration date?
  5. How do I sign into my iolo Account?
  6. How do I change my iolo My Account Email and Password?
  7. More...
  1. Technical Support
  2. When I start my iolo technologies’ product, I receive a message stating, “This license is disabled” or "Your product's subscription is disabled." How do I proceed?
  3. During installation, I received an "unexpected error" message. How can I complete the installation?
  4. My Norton product is presenting a message that System Mechanic is not compatible.
  5. How do I move my iolo product from an old computer to a new computer?
  6. Starting Windows in Safe Mode
  7. More...
  1. System Mechanic
  2. About CRUDD Remover and user community results
  3. Tips for improving the effectiveness of Program Accelerator
  4. Common issues encountered when using the System Mechanic disk defragmentation tool
  5. I uninstalled System Mechanic and no longer have an Internet connection
  6. Why does my PC temporarily seem slower after using Memory Mechanic?
  7. More...
  1. Winspresso
  2. What is Winspresso?
  1. Search and Recover
  2. What Search and Recover tools allow me to recover lost data from my removable media devices?
  3. Recovering deleted E-mail from Outlook Express® using Search and Recover
  4. Which file formats and devices is Search and Recover compatible with?
  5. Is Search and Recover's File Terminator feature available under Windows 7 and Vista?
  6. What are some common uses for disk images created using Search and Recover?
  7. More...
  1. DriveScrubber 3
  2. Wiping a hard drive with DriveScrubber 3
  3. Creating a bootable CD with DriveScrubber 3
  4. I used DriveScrubber to wipe my hard drive, but the operating system is still present when I boot, why?
  5. When I boot from my DriveScrubber CD or boot disk, one or more of my drives does not appear in the target wipe list.
  6. Can I use DriveScrubber if I do not have a floppy drive?
  7. More...
  1. System Shield
  2. Uninstalling System Shield
  3. System Shield or iolo AntiVirus is unable to update its definitions.
  4. Will System Shield conflict with my other firewall or antivirus software?
  5. Can I use System Shield on a PC with System Mechanic or System Mechanic Professional installed?
  6. Accessing and editing On-demand scan settings in System Shield AntiVirus and AntiSpyware
  7. More...
  1. System CheckUp
  2. How do I use an Activation Key to license System Checkup?
  3. I purchased System Checkup but never received an Activation Key. How do I license my product?
  4. What happens if my System Checkup service expires?
  5. What is the difference between the scan analysis used by System Checkup and that used by System Mechanic?
  6. Why am I receiving an "email not verified" message when I attempt to sign into System Checkup?
  7. More...
  1. Legacy Applications
  2. iolo AntiVirus Uninstalling iolo AntiVirus
  3. iolo AntiVirus End of Life notice for iolo AntiVirus
  4. iolo Personal Firewall Uninstalling iolo Personal Firewall
  5. PC Tuneup How do I renew my Dell PC TuneUp 2.0 subscription
  6. PC Tuneup PC TuneUp Sales Policy and Refund information
  7. More...