Knowledge Base

Knowledge Base

The Knowledge Base has hundreds of support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing the folders on the left side of this page.
  1. General Inquiry
  2. A Guide to the Changes Incorporated into New System Mechanic 16.5 Pro®
  3. Are iolo products compatible with virtual Windows environments running on a Mac?
  4. More...
  1. Customer Service
  2. A Guide to the Changes Incorporated into New System Mechanic 16.5 Pro®
  3. Current PC TotalCare customers: Upgrade to a full year of System Mechanic Pro for free
  4. More...
  1. Order/Sales Questions
  2. Current PC TotalCare customers: Upgrade to a full year of System Mechanic Pro for free
  3. Does System Mechanic 16 Support Windows XP and Vista?
  4. More...
  1. Product Install & Activation
  2. A Guide to the Changes Incorporated into New System Mechanic 16.5 Pro®
  3. Can I install iolo products in a virtual Windows environment?
  4. More...
  1. Tools & Features
  2. A Guide to the Changes Incorporated into New System Mechanic 16.5 Pro®
  3. Does AcceleWrite work on solid-state drives?
  4. More...
  1. Technical Support
  2. A Guide to the Changes Incorporated into New System Mechanic 16.5 Pro®
  3. Current PC TotalCare customers: Upgrade to a full year of System Mechanic Pro for free
  4. More...
  1. Error Messages
  2. A downloaded iolo installation file reports “not a valid Win32 application”
  3. DriveScrubber error message: No Supporting HDD Found
  4. More...
  1. Privacy Guardian
  2. Disabling Privacy Guardian Notifications
  3. How do I allow Privacy Guardian to retain my stored passwords on websites I trust?
  4. More...
  1. System Mechanic Classic (for Windows XP & Vista)
  2. About System Mechanic for various versions of Windows
  3. Contact iolo technologies, LLC
  4. More...
  1. System Mechanic
  2. A Guide to the Changes Incorporated into New System Mechanic 16.5 Pro®
  3. After installing both System Mechanic and System Shield on my PC I am having trouble launching one or both of them.
  4. More...
  1. System Mechanic Business
  2. Deployment Details for System Mechanic 14.6 for Small and Medium Businesses
  1. System Mechanic Professional
  2. A Guide to the Changes Incorporated into New System Mechanic 16.5 Pro®
  3. After a recent virus definition update and scan my computer exhibits one or more of the following behaviors: -black screen where only the cursor is visible. -one or more unresponsive desktop shortcuts. -missing Windows taskbar.
  4. More...
  1. System Mechanic PC TotalCare
  2. Can I install the System Mechanic Professional antivirus component at a later time if I already have antivirus protection?
  3. Current PC TotalCare customers: Upgrade to a full year of System Mechanic Pro for free
  4. More...
  1. System Mechanic Premium
  2. Does System Mechanic 16 Support Windows XP and Vista?
  3. Download System Mechanic Premium
  4. More...
  1. Search and Recover
  2. A Guide to the Changes Incorporated into New System Mechanic 16.5 Pro®
  3. A third-party data recovery application finds more recoverable files than Search and Recover. Why is this happening?
  4. More...
  1. DriveScrubber
  2. A Guide to the Changes Incorporated into New System Mechanic 16.5 Pro®
  3. Can DriveScrubber wipe ZIP drives?
  4. More...
  1. System Shield
  2. Removing viruses and malware with System Shield AntiVirus and AntiSpyware
  3. A Guide to the Changes Incorporated into New System Mechanic 16.5 Pro®
  4. More...
  1. System CheckUp
  2. What happens if my System Checkup service expires?
  3. After updating, System Checkup is detecting many more registry errors than before. Is this normal?
  4. More...
  1. Auto Memory Manager
  2. Can Auto Memory Manager damage my phone if I use the wrong settings?
  3. Can I set the Auto Memory Manager thresholds higher if my device has more RAM?
  4. More...
  1. iolo My Account
  2. Am I automatically signed up for iolo's "My Account" system when I purchase from iolo.com?
  3. How do I change my credit card information?
  4. More...
  1. Whole Home License
  2. I have installed my iolo product on multiple PCs. Will I need to renew each installation separately?
  3. iolo technologies' Whole Home License™
  4. More...