Knowledge Base

The Knowledge Base has hundreds of support references, created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information. Begin by browsing the folders on the left side of this page.
  1. System Mechanic for Windows XP & Vista
  2. About System Mechanic for various versions of Windows
  3. Contact iolo technologies, LLC
  4. More...
  1. Product Install & Activation
  2. Can I install iolo products in a virtual Windows environment?
  3. Can I uninstall my iolo product without administrator access?
  4. More...
  1. Tools & Features
  2. Does AcceleWrite work on solid-state drives?
  3. How do I change my LiveBoost settings?
  4. More...
  1. Customer Service
  2. Do iolo technologies products include multi-language support?
  3. Do iolo technologies’ products come with a printed manual?
  4. More...
  1. Order/Sales Questions
  2. Does System Mechanic 16 Support Windows XP and Vista?
  3. How do I become a reseller for iolo technologies?
  4. More...
  1. Technical Support
  2. Does System Mechanic 16 Support Windows XP and Vista?
  3. How do I find my product's version number?
  4. More...
  1. Error Messages
  2. A downloaded iolo installation file reports “not a valid Win32 application”
  3. During installation, I received an "unexpected error" message. How can I complete the installation?
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  1. General Inquiry
  2. Are iolo products compatible with virtual Windows environments running on a Mac?
  3. Contact iolo technologies, LLC
  4. More...
  1. Whole Home License
  2. I have installed my iolo product on multiple PCs. Will I need to renew each installation separately?
  3. iolo technologies' Whole Home License™
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  1. iolo My Account
  2. Am I automatically signed up for iolo's "My Account" system when I purchase from iolo.com?
  3. How do I change my credit card information?
  4. More...
  1. System Mechanic
  2. After installing both System Mechanic and System Shield on my PC I am having trouble launching one or both of them.
  3. After installing McAfee Antivirus Plus 2010 from the PC Treasures DVD, System Mechanic will not install.
  4. More...
  1. System Mechanic Professional
  2. After a recent virus definition update and scan my computer exhibits one or more of the following behaviors: -black screen where only the cursor is visible. -one or more unresponsive desktop shortcuts. -missing Windows taskbar.
  3. After installing System Mechanic Professional, System Shield is not detected as an antivirus solution by Windows 7 Action Center.
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  1. System Mechanic PC TotalCare
  2. Can I install the System Mechanic Professional antivirus component at a later time if I already have antivirus protection?
  3. How do I change my LiveBoost settings?
  4. More...
  1. System Mechanic Premium
  2. Does System Mechanic 16 Support Windows XP and Vista?
  3. Download System Mechanic Premium
  4. More...
  1. Search and Recover
  2. A third-party data recovery application finds more recoverable files than Search and Recover. Why is this happening?
  3. About Search and Recover Drive Images and Virtual Drives
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  1. DriveScrubber
  2. Can DriveScrubber wipe ZIP drives?
  3. Can I use DriveScrubber if I do not have a floppy drive?
  4. More...
  1. System Shield
  2. Removing viruses and malware with System Shield AntiVirus and AntiSpyware
  3. Accessing and editing On-demand scan settings in System Shield AntiVirus and AntiSpyware
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  1. System CheckUp
  2. What happens if my System Checkup service expires?
  3. After updating, System Checkup is detecting many more registry errors than before. Is this normal?
  4. More...
  1. Auto Memory Manager
  2. Can Auto Memory Manager damage my phone if I use the wrong settings?
  3. Can I set the Auto Memory Manager thresholds higher if my device has more RAM?
  4. More...